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Refund policy

Return & Exchange Policy

Thank you for shopping with us. Please take a moment to review our return and exchange policy before placing your order.

Made-to-Order Items
All of our products are made to order. As such, we kindly ask that you carefully review your order details before completing your purchase. Due to the custom nature of our items, we are unable to accept returns or offer refunds for change-of-mind purchases.

Damaged or Faulty Items
We take great care in packaging and quality-checking our products. However, if your item arrives damaged or is found to be faulty, please contact us within 48 hours of receiving your shipment.

To assist you efficiently, please include the following in your message:

Your order number
Clear photos of the damaged or faulty item
A brief description of the issue

Once reviewed, we will offer a suitable resolution, which may include a replacement or store credit. Please note that we do not offer cash refunds unless required by applicable law.

Please Note:

We are not responsible for any damage caused during transit.
Claims made after 48 hours of delivery may not be eligible for a replacement or credit.
We reserve the right to refuse any return or exchange request that does not comply with the above terms.

If you have any questions or concerns regarding your order, please do not hesitate to contact us